Consider these 3 Challenges when Moving to UCaaS

1

Bandwidth Connectivity. Your organization cannot survive without a consistent connection for your voice, data and other communication tools. Needless to say, cloud-based communication requires reliable internet connectivity. While copper and broadband internet may be more budget friendly, unreliability and vulnerability make it too risky and can bring down your business's ability to communicate. Switching to a dedicated fiber connection or opting for a vendor with a CloudConnect offering is crucial to become a hero with your migration. However, even the most reliable connections can still fail. For best results, it is also critical to have in place secondary connectivity with failover capabilities. Considering a failover link is in the best interest of your organization. A fixed wireless or broadband solution are viable secondary options to ensure internet uptime is never lost.

2

Choosing the Right Provider. Each cloud provider brings its unique set of strengths and shortcomings. Providers can vary greatly in terms of support, redundancy, connectivity, security and more. There are key considerations that you need to think through and questions that you need to ask yourself. Nobody is equally strong in all areas, so it is important to determine what provider characteristics are most important to you. Check with each potential provider on how their UC tool will integrate with your apps, their experience with serving customers in your industry as well as their telecommunications industry experience. An expert vendor should help you select the right features and create a clear vision of what your UC platform will look like. Once this information is obtained it becomes easier to narrow down the dozens of options to a select few.

3

Network Planning. Many organizations do not take the appropriate steps to be sure that the underlying network will deliver the performance and reliability that are essential in the new environment. If your network is aging, you should consider upgrading to high-performance business-grade switches and routers especially if a company is expected to grow. Install firewalls to protect your business and prevent unauthorized traffic from entering and leaving your network through cyberattacks and malware. Ask your potential provider if they offer a network readiness assessment. Many providers produce pre-deployment test tools and there are also a number of open source tools available. This can protect future expense and inconvenience of issues that could develop after migration. Spending some of your budget on pre-deployment testing is a worthwhile investment.

Some businesses still head into the cloud conversation with the mindset that it’s a one-size-fits-all solution. This is a common misconception and that’s why having a roadmap and strategy in place is so important. Our company is excited to present you with a $50 gift card just for completing this online survey to match you with a top Hosted UC provider.

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